Refund policy
Return & Refund Policy
At Viral Genius Store, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase or order confirmation is required
Certain items may not be eligible for return due to hygiene, safety, or final sale restrictions.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.
If approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Shipping costs are non-refundable unless the item arrived damaged or incorrect
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of:
- The item
- The packaging
- The shipping label
We will work quickly to resolve the issue.
Non-Returnable Items
The following items may not be eligible for return:
- Final sale items
- Gift cards
- Personalized/custom products
- Used or damaged items caused by misuse
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- A damaged item
- A defective product
- An incorrect order sent by us
Cancellations
Orders may only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
For return or refund requests, please contact:
Thank you for shopping with Viral Genius Store.