Shipping policy
Shipping Policy
Welcome to Viral Genius Store. We’re committed to providing a smooth and reliable shopping experience for all our customers across the United States.
Processing Time
Orders are typically processed within 1–3 business days after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Time
Estimated delivery times within the United States are typically:
- Standard Shipping: 5–12 business days
- Processing + Shipping Total: Approximately 6–15 business days
Please note that shipping times may vary depending on product demand, carrier delays, weather conditions, or holidays.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your package in real time.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated during promotions or free shipping offers.
Delays
While we work hard to ensure timely deliveries, Viral Genius Store is not responsible for delays caused by:
- Carrier issues
- Customs or logistics disruptions
- Incorrect shipping information provided by the customer
- Weather or unforeseen events
Incorrect Address
Please ensure your shipping address is entered correctly at checkout. We are not responsible for packages shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your package is marked as delivered but cannot be found, please contact the shipping carrier first. If you still need assistance, contact us and we’ll do our best to help.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging so we can assist you.
Contact
For any shipping-related questions, please contact us at:
Thank you for shopping with Viral Genius Store